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Shut off the water at the toilet

Most toilets have a shutoff valve on the wall behind or beside the base. Turning it clockwise stops water from continuing to flow.

Clean water vs. contaminated water

An overflow from a clog with clean tank water is treated differently than one involving waste, which is considered contaminated and requires more careful handling and sanitization.

What not to do

Avoid using regular household cleaning products alone on contaminated overflow water. Proper sanitization typically requires specific procedures rather than standard mopping.

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Frequently asked questions

Is it safe to use the bathroom while waiting for help? +
Avoid using the affected toilet, and keep children and pets away from the area until it's been properly cleaned and sanitized.
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