From your call to a restored home

Three steps, built for situations where time matters

Water damage rarely waits for a convenient time. Our process is designed to remove friction between the moment you notice a problem and the moment a professional is working on it.

1. Call our line, any time

Reach (855) 317-2617 day or night. A real person answers, asks a few quick questions about what's happening — the source of the water, roughly how long it's been an issue, and your general location — and explains what happens next.

2. Get matched with a local provider

Based on your location and situation, we connect you with an independent restoration provider who covers your area. We don't put you on hold to shop your call around; the goal is a fast, direct handoff.

3. Restoration begins

Your local provider handles extraction, drying, and repair from there, and can walk you through what your insurance company will likely need from you. Response times vary by location and provider availability, but our network is built around prioritizing active water emergencies.

What to have ready when you call

• The general source of the water, if known (pipe, appliance, roof, storm, sewage backup)
• Roughly how long the area has been wet
• Whether the affected area is a basement, a living space, or a commercial property
• Your ZIP code or city, to help match you with a provider covering your area

What happens after the provider arrives

Most visits start with an assessment of the affected area and the water source, followed by extraction if standing water is present. From there, your provider sets up drying equipment and outlines a rough timeline for the rest of the work, including any materials that may need replacement rather than drying.

Frequently asked questions