What should I do immediately after water damage? +
Shut off the water source if you can safely do so, turn off electricity to the affected area, and call for help right away. The first 24-48 hours matter most for preventing mold and further structural damage.
Does home insurance cover water damage? +
It depends on the cause and your specific policy. Sudden events like a burst pipe are often covered, while gradual leaks or flooding may require separate coverage. A local provider can help you understand what documentation you'll need.
How long does water damage restoration take? +
Minor incidents can be resolved in a few days, while larger floods or structural drying can take one to two weeks. Your local provider will give you a timeline specific to your situation.
How fast can someone respond to an emergency call? +
Response times vary by location, but our network is built around emergency dispatch, and providers prioritize active water damage situations.
Do you handle commercial properties? +
Yes. Our network includes providers experienced with offices, retail spaces, and multi-unit buildings, focused on minimizing downtime.
What areas do you cover? +
We connect homeowners with local providers across the country. Call our number and we'll confirm coverage for your specific location.
Is there a cost to call your line? +
No. Calling our line and being matched with a provider is free. Any cost for the restoration work itself is between you and the provider you're matched with.
What's the difference between water mitigation and water restoration? +
Mitigation is the immediate work to stop damage from spreading, extraction and drying. Restoration is the repair work afterward, replacing damaged materials and returning the space to its original condition.